FAQS
- WHAT DO I NEED TO DO PRIOR TO VISITING THE CLINIC? Even though walk-ins are welcome, Appointments are preferred. So, call (346)775-3259 or book online to make your appointment! Bring your insurance card, driver’s license or other identification, copayment and/or deductible. Arrive 15 minutes prior to your visit.
- WHAT IF COULD NOT MAKE IT MY SCHEDULED APPOINTMENT? In situations when you cannot make it to the appointment, please notify the staff 24 hours in advance to prevent disruption of the clinic schedule. If you do not show for a scheduled appointment without informing the staff properly for the third time, you may be billed $25
- HOW DO I PREPARE FOR ANNUAL PHYSICALS? Please come with a list of all your medications with dosages or preferably your pill bottles and any old medical records that you may have in your possession. If blood work is desired, then please come without eating at least eight hours prior to your appointment so lab work can be drawn in the same visit. You can take your medications with water on that day. If you came in fasting, notify the front desk at your arrival.
- HOW DO I REFILL MY MEDICATIONS? During your visit, notify the doctor of all the medications that you are running out of so that new prescriptions can be made out and given to you or faxed to your pharmacy. If you have no more refills on your bottles, call your pharmacy to fax the doctor’s office a refill request. The approved refill will be faxed back to the pharmacy. Keep your follow up appointments so there is no interruption in getting your medicines. Allow 48 hours during the business week and 72 hours near weekends to get your refills.
- WHAT HEALTH INSURANCE PLANS DO YOU ACCEPT? Currently accepting the following health insurances: Amerigroup, Integranet, Aetna, Cigna, United Healthcare, BCBSTX, Multiplan, Imperial Insurance, Molina healthcare, Ambetter, HealthSmart, Traditional Medicare, and RailRoad Medicare, We also offer affordable payment plans for our cash-only clients.